General Terms of Sales

1. Definition

  • “The Company” means CL Belux, a limited liability company whose registered office is located at 20, route de Longwy L-8080 BERTRANGE-Luxembourg, registered in the Luxembourg Trade and Companies Register under number B203110.
  • “The customer” means the natural or legal person who makes an online order or purchase with CL Belux SARL.
  • “the seller” means the store “TEAWINE LUX”, property of CL Belux SARL, located 20 route Longwy L-8080 BERTRANGE.

2. Presentation of the company

The activity of CL Belux SARL is the online and in store sale of wine, champagne, tea and other spirits products.

3. Application of the general conditions of sale

The conditions mentioned apply to all sales concluded on the “teawinelux.com” website or the “TEAWINE LUX” store. All of these conditions may be changed at any time without notice.

4. Intellectual property

The website “Teawinelux.com” is a protected site. Visualization of the site and printing on paper is permitted for non-commercial purposes. All content on this site is the property of CL Belux SARL. Any reproduction of the content or the database is prohibited. For any use of these contents, you must inform CL Belux SARL.

For any use of these contents, you must inform CL Belux SARL.

5. Protection of personal data

The data recorded on the website “teawinelux.com” can not be transmitted to other companies or organizations. These informations can only come from your voluntary registration.In accordance with the law of 1 August 2018 organizing the National Commission for Data Protection, covered by the EU Regulation 2016/679, you have a right of access to registered information and a right to rectify inaccurate information.

6. Security

Our website “teawinelux.com” uses modern security technology, according to the law of 1st August 2018.

7. Price

The prices displayed on our site are expressed in Euro all taxes included. Prices are subject to change at any time without notice, and items will be billed on the basis in force at the time of completion of the order.

8. Command

Offers are valid while stocks last. The customer selects on our website the items he wants and confirms his order with a confirmation click. A confirmation will be sent by e-mail within 24 hours. In the event of a stock-out, the company will inform the customer as soon as possible. The company can modify the order with an equivalent product or cancel it after the customer’s agreement.

A confirmation will be sent by e-mail within 24 hours.

In the event of a stock-out, the company will inform the customer as soon as possible. The company can modify the order with an equivalent product or cancel it after the customer’s agreement.

9. Payment

Any order made on our website will be billed in Euro and must be paid in Euro. Payment must be made immediately after the order confirmation. The payment made online is a secure payment that meets the standards in force.

10. Delivery

The products ordered will be delivered, as soon as possible, to the delivery address indicated by the customer on our website. The customer is responsible for the direct or indirect consequences in case of errors when registering the address on our website.

The customer may also be asked to pick up his order directly in the store and pay his purchase at the store.

11. Guarantees

The customer must ensure at the time of delivery that the items received correspond to the products ordered and has a period of 8 days to warn the company, the costs and risks relating to the verification of the Products are the responsibility of the Customer.

All products have a legal warranty against hidden defects arising from defects in material, design or workmanship affecting the delivered products and rendering them unfit for use. This type of defect must be proven by the customer.

If a product is defective, for example if a wine is corked, the customer has a period of 2 months to inform CL Belux SARL. Beyond this period, the company can no longer guarantee the products, since it has no control over the storage location.

However, this warranty does not cover fortuitous events and in particular the degradation of the Product due to transportation or related to improper storage conditions of the product (temperature, humidity, exposure to light).

12. Right of withdrawal

The customer has a right of withdrawal of 14 working days, without penalty or indication of reason, from the receipt of products.

The customer must return the unwanted products to CL Belux SARL at his expense, with the original invoice.

Damaged products, consumed or damaged, can not be taken back by the company.

13. Responsibility

The company is in no way responsible if its website refers to external sites or sites that the company does not control.

Prices and offers are subject to change at any time without notice.

The liability of CL Belux SARL can not be held when information on the website is the consequence of any material error.

The images present on the site to illustrate the products have no contractual value.

The company is in no way responsible for any damage that has occurred during the use of our website, nor for any delay or disruption of the delivery when this is due to acts of major force.

14. Criminal clause

In accordance with the law of 18 April 2004 on payment deadlines, any non-payment of invoices, either in full cash on the date of issue, or on the day of their due date if one has been fixed, as well as any late payment, shall entail, by operation of law and without the need for prior notice, the application of default interest at the rates of this law.

15. Applicable law

All clauses in the general conditions and all purchase transactions are subject to Luxembourg law. The jurisdiction of the place of business of the company has exclusive jurisdiction.

16. Language

The French and English version of this website are the authentic versions and prevail over any other version.

17. Acceptance of conditions

The customer acknowledges, when making an order, accept all the terms and conditions of sale, our policy on the processing of personal data and all the rates on the website.

The act of purchase implies acceptance of the general conditions.